API Explore Calls Report: Visión general

La API de Explore le ofrece dos formas de extraer informes que superen el Calls Report predeterminado que ve en Explore.

Para acceder a estos dos informes, debe seguir las instrucciones explore_calls y las instrucciones explore_calls_all_data_status types en la Explore API:

  1. Calls Report: path: /data/reports/explore_calls/jobs
  2. Calls All Data Status Report - path: /data/reports/explore_calls_all_data_status/jobs



¿Cuáles son las diferencias entre los informes?

Las diferencias son:

  1. El Explore Calls Report sólo muestra los registros válidos, mientras que Explore Calls All Data Status Report muestra ambos registros Valid y Damaged por medio del campo adicional, data_status.
  2. El Explore Calls All Data Status Report tiene un campo adicional: agent_email.




Campos Explore Calls Report

Campos Explore Calls All Data Status Report

Campos Legacy Calls Report

agent_disconnected

agent_disconnected

agent_disconnected

agent_name

agent_name

user_name

agent_speed_to_answer

agent_speed_to_answer

total_ringing_time

call id

call id

call_id

callback_from_queue?

callback_from_queue?

is_callback_from_queue

csat_score

csat_score

csat_score

csat_survey_time

csat_survey_time

csat_survey_time

customer_phone_number

customer_phone_number

contact_phone_number

description

description

notes

disposition_code

disposition_code

disposition_code

end_time

end_time

end_at

handling_agent

handling_agent

handling_user_name

hangup

hangup

holding_time

holding_time

hold_time

in_business_hours?

in_business_hours?

is_in_business_hours

interaction_id

interaction_id

call_id

ivr_options

ivr_options

ivr_options

phone_display_name

phone_display_name

talkdesk_phone_display_name

rating

rating

user_voice_rating

rating_reason

rating_reason

rating_reason

recording

recording

recording_url

start_time

start_time

start_at

tags

tags

ring_groups

talk_time

talk_time

talk_time

talkdesk_phone_number

talkdesk_phone_number

talkdesk_phone_number

team

team

team_name

transfer?

transfer?

is_transfer

waiting_time

waiting_time

wait_time

agent_email

data_status

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