The Agent Dashboard

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Understand and learn how to make the most of all the information, metrics and menus displayed to agents while using Talkdesk.

• Call History
• Call History Filters: Ring Groups and Agents
• Contacts
• Contact Lists and Tags
• One Click List Dialing
• Contact Activity
• Contact Profile
• Creating a new contact
• Deleting a contact
• Voicemail
• Agent Status: setting your availability
• Displaying the Keypad in the Main Talkdesk Web Application