The Agent Dashboard
Understand and learn how to make the most of all the information, metrics and menus displayed to agents while using Talkdesk.
- Calls (Call History)
- Calls (Call History) Filters: Ring Groups and Agents
- Contacts
- Contact Lists and Tags
- One Click List Dialing
- Contact Activity
- Contact Profile
- Creating a new contact
- Deleting a contact
- Voicemails
- Agent Status: setting your availability
- Displaying the Keypad in the Main Talkdesk Web Application