The Agent Dashboard
Understand and learn how to use the default web dashboard of an agent.
- Calls Section
- Filters in the Calls section: Ring Groups and Agents
- Contacts
- Contact Lists and Tags
- One Click List Dialing
- Contact Activity
- Contact Profile
- Creating a new contact
- Deleting a contact
- Voicemails
- Agent Status: setting your availability
- Displaying the Keypad in the Main Talkdesk Web Application