Waiting Queue
Guidance documentation for admins on how to optimize the waiting queue settings in Talkdesk
- Waiting Time Limit
- Customizing the Waiting Message
- Activating the Queue to Voicemail
- Customizing the Full Waiting Queue Message
- Customizing the Delay Announcement Message
- Redirecting Calls to Voicemail rather than the Waiting Queue
- Queue Callback
- Activating the Queue Callback
- Customizing the Queue Callback Message
- Customizing the Unsuccessful Queue Callback Message
- Customizing the Max Wait Time Reached Message
- How do I configure the waiting queue or transfer music?