Guidance documentation for admins on how to optimize the waiting queue settings with Talkdesk Classic Inbound Routing. Effective June 21, 2021, Talkdesk Classic Inbound Routing will no longer be available to new customers. New customer accounts will only be able to configure inbound routing behavior through Studio.
- Waiting Time Limit
- Customizing the Waiting Message
- Activating the Queue to Voicemail
- Customizing the Full Waiting Queue Message
- Customizing the Delay Announcement Message
- Redirecting Calls to Voicemail rather than the Waiting Queue
- Queue Callback
- Activating the Queue Callback
- Customizing the Queue Callback Message
- Customizing the Unsuccessful Queue Callback Message
- Customizing the Max Wait Time Reached Message
- How do I configure the waiting queue or transfer music?