Announcements
This section includes Product Announcements and other important updates prior If you wish to receive an email notification whenever a new article is added to this section, click the "Follow" button.
Available Articles
- Product Announcement: Talkdesk for Salesforce 3.12
- Product Announcement: Reminder of Desk.com EOL by Salesforce
- Product Announcement: Migration to Zoho 2.0
- Product Announcement: Upcoming Studio Maintenance
- Product Announcement: Talkdesk Reports & Dashboard Update
- Disposition Sets
- Security enhancements: deprecating TLS 1.0 and 1.1
- New logout experience
- Improvements in the Preferences tab
- Reporting Security Enhancements
- Talkdesk and GDPR
- Agent performance metrics: Dial Attempts and Pickup Rate (Legacy)
- Changes to the Hangup Causes
- Talkdesk ID
- Callbar 'On Hold' timer
- Business hours enhancement: split business hours
- AppConnect: Phase 2 Release
- Talkdesk Unified Login
- New Sentiment CSAT Automated Responses
- Sentiment and Calls Report update
- Navigation bar and Voicemails improvements
- Screen Pop for Any Integration
- CTI Widget Retirement FAQ
- Callbar Ringing Output and Always on Top
- Selecting the default agent Callbar integration
- Creating new contacts in the Callbar
- Assigning agents a default integration for Callbar
- New SSO providers and setting the account default
- Callbar new settings panel
- Enable / disable Scheduled Reports execution