Announcements
Announcements include Product Notices and other important updates. If you wish to receive an email notification whenever a new article is added to this section, click the "Follow" button.
Available Articles
- Talkdesk and GDPR
- Agents Reporting Chart
- New agent performance metrics: 'Dial Attempts' and 'Pickup Rate'
- Changes to the Hangup Causes
- Talkdesk ID
- Callbar 'On Hold' timer
- Business hours enhancement: split business hours
- AppConnect Open Beta: Phase 2 Release
- Talkdesk Unified Login
- New Sentiment CSAT Automated Responses
- Sentiment Beta and Calls Report update
- Navigation bar and Voicemails improvements
- Screen Pop for Any Integration
- CTI Widget Retirement FAQ
- Callbar Ringing Output and Always on Top
- Selecting the default agent Callbar integration
- Creating new contacts in the Callbar
- Assigning agents a default integration for Callbar
- New SSO providers and setting the account default
- Callbar new settings panel
- Enable / disable Scheduled Reports execution
- Callbar Chrome App Enhancements
- Changes to Reporting Calendars Date Range Selection
- Changes to the Tags and Numbers Reports
- Talkdesk CTI in Lightning
- Changes to the Agents and Agents Breakdown Reports
- Talkdesk for Salesforce - Winter 17 Release
- Secure Recordings