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  3. Announcements

Announcements
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This section includes Product Announcements and other important updates prior If you wish to receive an email notification whenever a new article is added to this section, click the "Follow" button.

Available Articles

  • Product Announcement: Talkdesk for Salesforce 3.12
  • Product Announcement: Reminder of Desk.com EOL by Salesforce
  • Product Announcement: Migration to Zoho 2.0
  • Product Announcement: Upcoming Studio Maintenance
  • Product Announcement: Talkdesk Reports & Dashboard Update
  • Disposition Sets
  • Security enhancements: deprecating TLS 1.0 and 1.1
  • New logout experience
  • Improvements in the Preferences tab
  • Reporting Security Enhancements
  • Talkdesk and GDPR
  • Agent performance metrics: Dial Attempts and Pickup Rate (Legacy)
  • Changes to the Hangup Causes
  • Talkdesk ID
  • Callbar 'On Hold' timer
  • Business hours enhancement: split business hours
  • AppConnect: Phase 2 Release
  • Talkdesk Unified Login
  • New Sentiment CSAT Automated Responses
  • Sentiment and Calls Report update
  • Navigation bar and Voicemails improvements
  • Screen Pop for Any Integration
  • CTI Widget Retirement FAQ
  • Callbar Ringing Output and Always on Top
  • Selecting the default agent Callbar integration
  • Creating new contacts in the Callbar
  • Assigning agents a default integration for Callbar
  • New SSO providers and setting the account default
  • Callbar new settings panel
  • Enable / disable Scheduled Reports execution
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