Announcements
Follow our Announcements section to be informed when Talkdesk launches new features.
- Restructure and Redesign of Talkdesk Academy
- Talkdesk Live multiple dashboards and new abandon rate widget
- Teams open access release
- Improvements in the Preferences tab
- Reporting Security Enhancements
- Talkdesk and GDPR
- Don't lose access to Callbar: download the new Callbar app today
- Agents Reporting Chart
- New agent performance metrics: 'Dial Attempts' and 'Pickup Rate'
- Changes to the Hangup Causes
- Talkdesk ID
- Callbar 'On Hold' timer
- Business hours enhancement: split business hours
- New 'Agent Active' Field for Agent Reports
- AppConnect Open Beta: Phase 2 Release
- Talkdesk Unified Login
- New Sentiment CSAT Automated Responses
- Sentiment Open Beta and Calls Report update
- Talkdesk Live Change Agent Status
- Navigation bar and Voicemails improvements
- Talkdesk Live Permissions Changes
- Screen Pop for Any Integration
- Changes to Agents Reports
- CTI Widget Retirement FAQ
- Callbar Ringing Output and Always on Top
- Short abandoned calls in Talkdesk Live inbound calls widget
- Selecting the default agent Callbar integration
- Creating new contacts in the Callbar
- Assigning agents a default integration for the Callbar
- New SSO providers and setting the account default