Announcements
Follow our Announcements section to be informed about important product updates.
- Migration to Zoho 2.0
- Upcoming Studio Maintenance
- Talkdesk Reports & Dashboard Update
- Disposition Sets
- Security enhancements: deprecating TLS 1.0 and 1.1
- New logout experience
- Talkdesk Live: new Breakdown feature and updated team filtering
- Restructure and Redesign of Talkdesk Academy
- Talkdesk Live multiple dashboards and new abandon rate widget
- Teams open access release
- Improvements in the Preferences tab
- Reporting Security Enhancements
- Talkdesk and GDPR
- Don't lose access to Callbar: download the new Callbar app today
- Agents Reporting Chart
- New agent performance metrics: 'Dial Attempts' and 'Pickup Rate'
- Changes to the Hangup Causes
- Talkdesk ID
- Callbar 'On Hold' timer
- Business hours enhancement: split business hours
- New 'Agent Active' Field for Agent Reports
- AppConnect Open Beta: Phase 2 Release
- Talkdesk Unified Login
- New Sentiment CSAT Automated Responses
- Sentiment Beta and Calls Report update
- Talkdesk Live Change Agent Status
- Navigation bar and Voicemails improvements
- Talkdesk Live Permissions Changes
- Screen Pop for Any Integration
- Changes to Agents Reports