Announcements
Announcements include Product Notices and other important updates. If you wish to receive an email notification whenever a new article is added to this section, click the "Follow" button.
Available Articles
- Product Notice: Update on Deprecation of Legacy Reports & Dashboards
- Product Notice: Deprecation of Desk.com Integration
- Product Notice: Zoho CRM Integration Migration to V2.0
- Product Notice: Callbar Update - EOL of Chrome Apps by Google
- Product Notice: Talkdesk Scales to Support Your Hyper-Growth
- Product Notice: Talkdesk for Salesforce 3.12
- Product Notice: Reminder of Desk.com EOL by Salesforce
- Talkdesk Product Notice Guidelines - Notifications to Customers
- Migration to Zoho 2.0
- Upcoming Studio Maintenance
- Talkdesk Reports & Dashboard Update
- Disposition Sets
- Security enhancements: deprecating TLS 1.0 and 1.1
- New logout experience
- Talkdesk Live: new Breakdown feature and updated team filtering
- Restructure and Redesign of Talkdesk Academy
- Talkdesk Live multiple dashboards and new abandon rate widget
- Teams open access release
- Improvements in the Preferences tab
- Reporting Security Enhancements
- Talkdesk and GDPR
- Don't lose access to Callbar: download the new Callbar app today
- Agents Reporting Chart
- New agent performance metrics: 'Dial Attempts' and 'Pickup Rate'
- Changes to the Hangup Causes
- Talkdesk ID
- Callbar 'On Hold' timer
- Business hours enhancement: split business hours
- New 'Agent Active' Field for Agent Reports
- AppConnect Open Beta: Phase 2 Release