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  3. Managing Queue Settings in Talkdesk Classic

Managing Queue Settings in Talkdesk Classic
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Guidance documentation for admins on how to configure and optimize call queue settings with Talkdesk Classic Inbound Routing. Effective June 21, 2021, Talkdesk Classic Inbound Routing will no longer be available to new customers. New customer accounts will only be able to configure inbound routing behavior through Studio.

Available Articles

  • Activating the Queue Callback (Legacy)
  • Activating the Queue to Voicemail (Legacy)
  • Call Switching (Legacy)
  • Customizing the Available Agents Greeting (Legacy)
  • Customizing the Delay Announcement Message (Legacy)
  • Customizing the Full Waiting Queue Message (Legacy)
  • Customizing the Intelligent Reconnect Prompt Message (Legacy)
  • Customizing the Max Wait Time Reached Message (Legacy)
  • Customizing the Queue Callback Message (Legacy)
  • Customizing the Unsuccessful Queue Callback Message (Legacy)
  • Customizing the Waiting Message (Legacy)
  • Customizing the Welcome Greeting (Legacy)
  • Forced Queuing (Legacy)
  • How do I configure the waiting queue or transfer music?
  • Intelligent Reconnect (Legacy)
  • Maximum Queue Size (Legacy)
  • Queue Callback (Legacy)
  • Redirecting Calls to Voicemail rather than the Waiting Queue (Legacy)
  • Waiting Time Limit (Legacy)

Talkdesk may have patents, patent applications, trademarks, copyrights, or other intellectual property rights covering subject matter herein. Except as expressly provided in any written license agreement from Talkdesk, the furnishing of this documentation does not give you any license to these patents, trademarks copyrights, or other intellectual property. For information about patents covering Talkdesk products, click here.

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