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  1. Talkdesk Support
  2. Configuring Talkdesk
  3. Queue Management and Features

Queue Management and Features
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Guidance documentation for admins on how to configure and optimize call queue settings in Talkdesk

Available Articles

  • Customizing the Welcome Greeting
  • Maximum Queue Size
  • Forced Queuing
  • Customizing the Available Agents Greeting
  • Intelligent Reconnect
  • Customizing the Intelligent Reconnect Prompt Message
  • Call Switching
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