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Knowledge Base
Monitoring & Reporting
FAQ - Monitoring & Reporting
FAQ - Monitoring & Reporting
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Answers to some of the most frequent questions asked by supervisors while monitoring agents and calls or analyzing and interpreting Talkdesk's reports and metrics
Available Articles
“Live Ring Groups” and “Handling Ring Groups”
What is the difference between a missed call and an abandoned call?
Call Flow
Related Release Notes & Product Notices