Making and Receiving Calls
Guidance documentation for admins on configuring how agents can make and receive calls in Talkdesk
- Talkdesk Callbar
- Routing Settings
- Enabling Desktop Notifications
- Automatic vs Customized Outbound Caller ID
- Configuring an Outbound Caller ID
- Setting a Specific Outbound Caller ID per Agent
- Forwarding Calls to the If-No-Answer Phone Number
- Forwarding Calls to an External Phone Number When Agents are "Offline" or "Away"
- Forwarding Calls to an External Phone Number When Agents are Busy
- Agent-Initiated Pause and Resume Call Recording