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  1. Talkdesk Support
  2. Configuring Talkdesk
  3. Making and Receiving Calls

Making and Receiving Calls
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Guidance documentation for admins on configuring how agents can make and receive calls in Talkdesk

Available Articles

  • Talkdesk Callbar
  • Routing Settings
  • Auto-Answer
  • Enabling Desktop Notifications
  • Automatic vs Customized Outbound Caller ID
  • Configuring an Outbound Caller ID
  • Setting a Specific Outbound Caller ID per Agent
  • Forwarding Calls to the If-No-Answer Phone Number
  • Forwarding Calls to an External Phone Number When the Status is "Offline" or "Away"
  • Forwarding Calls to an External Phone Number When Agents are Busy
  • Agent-initiated Pause and Resume Call Recording
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