Call Handling Preferences
Guidance documentation for administrators to configure account preferences that determine how agents make and receive calls in Talkdesk.
Available Articles
- Agent-initiated Pause and Resume Call Recording
- Auto-Answer
- Automatic vs Customized Outbound Caller ID
- Configuring an Outbound Caller ID
- Enabling Desktop Notifications
- Forwarding Calls to an External Phone Number When Agents are Busy (Legacy)
- Forwarding Calls to an External Phone Number When the Status is "Offline" or "Away" (Legacy)
- Forwarding Calls to the If-No-Answer Phone Number (Legacy)
- Routing Settings (Legacy)
- Setting a Specific Outbound Caller ID per Agent
- Talkdesk Callbar (Legacy)