Managing Contacts in Talkdesk Classic

Guidance documentation for admins on managing contacts in Talkdesk Classic (main web application). ** Note: With Talkdesk Agent Workspace generally available, we announced — on February 21, 2022 — the End of Life to our legacy Agent products — Main Dialer, Talkdesk Callbar, and associated Agent tabs in Main — which includes the features described in the articles below. You may continue to use the legacy agent products until the EoL date. However, upon the End of Support date, Talkdesk will no longer provide fixes or enhancements to the products, so you should upgrade to Talkdesk Agent Workspace. Access the full Announcement by copying and pasting this link in your browser:

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