Customizing your Call Center
Guidance documentation on how to configure and customize your account.
Available Articles
- Preferences Overview
- Alternative to dedicated phone numbers
- Automatic Away Status
- Automatically Close Call Summary Window
- Call and Voicemail Recording Retention Policy
- Call Quality Feedback
- Call Recording
- Caller Connection Tone
- Configuring custom Business Hours
- Configuring your Service Level
- Custom Error Message
- Custom Storage
- Customizing the Outside Business Hours message
- Default Prefix
- Device Settings
- Dual Channel Recordings
- Greetings and Messages
- Holiday Hours
- Hybrid Cloud
- Metrics Settings
- Short Abandons
- Granting Support Access to your Account