Customizing your Call Center
Guidance documentation for admins on how to configure and customize Talkdesk
- Preferences overview
- Alternative to dedicated phone numbers
- Greetings and Messages
- Public Recordings
- Configuring custom Business Hours
- Customizing the Outside Business Hours message
- Talkdesk Single Sign-on (SSO)
- Holiday Hours
- Metrics Settings
- Configuring your Service Level
- Short Abandons
- Automatically closing Call Summary popup windows after a predetermined amount of time
- Automatic Away Status
- Caller Connection Tone
- Call Recording
- Dual Channel Recordings
- Call and Voicemail Recording Retention Policy
- Custom Storage (Beta)
- Custom Data Storage Provider Configuration (Beta)
- Custom Error Message