Customizing your Call Center
Guidance documentation for admins on how to configure and customize Talkdesk
- Preferences Overview
- Device Settings
- Call Quality Feedback
- Configuring custom Business Hours
- Greetings and Messages
- Public Recordings
- Customizing the Outside Business Hours message
- Alternative to dedicated phone numbers
- Holiday Hours
- Metrics Settings
- Configuring your Service Level
- Short Abandons
- Automatically Close Call Summary Window
- Automatic Away Status
- Caller Connection Tone
- Call Recording
- Dual Channel Recordings
- Call and Voicemail Recording Retention Policy
- Custom Storage
- Hybrid Spaces
- Custom Error Message