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  1. Talkdesk Support
  2. Configuring Talkdesk
  3. Customizing your Call Center

Customizing your Call Center
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Guidance documentation on how to configure and customize your account.

Available Articles

  • Preferences Overview
  • Alternative to dedicated phone numbers
  • Automatic Away Status
  • Automatically Close Call Summary Window
  • Call and Voicemail Recording Retention Policy
  • Call Quality Feedback
  • Call Recording
  • Caller Connection Tone
  • Configuring custom Business Hours
  • Configuring your Service Level
  • Custom Error Message
  • Custom Storage
  • Customizing the Outside Business Hours message
  • Default Prefix
  • Device Settings
  • Dual Channel Recordings
  • Greetings and Messages
  • Holiday Hours
  • Hybrid Cloud
  • Metrics Settings
  • Short Abandons
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