Sentiment (Open Beta)

Follow New articles New articles and comments

Guidance documentation for admins on measuring customer satisfaction using Talkdesk.

• Sentiment Settings: Customer Satisfaction (CSAT) Surveys (Beta)
• CSAT Phone Configuration (Beta)
• Sentiment Settings: Mood Surveys (Beta)
• Contact's Mood (Beta)
• Sentiment FAQ (Beta)
• SMS Legal Obligations (Beta)