Using Talkdesk

Agents, get up to speed using these tutorials and answers to common questions.

Setting Up the Agent Environment

Talkdesk Conversations Mobile App

Talkdesk CX Cloud: Agent Workspace

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The Agent Dashboard

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Making Calls

Receiving Calls

Call Controls

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Agent Settings

Security Settings

Talkdesk Academy

Talkdesk CXTalent

FAQ - Using Talkdesk

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DCE - SMS