Tutorials, tips and answers to frequently asked questions to help agents make the most of Talkdesk.
Setting Up the Agent Environment
Talkdesk Mobile Agent
The Agent Dashboard
- Calls Section
- Filters in the Calls section: Ring Groups and Agents
- Contact Lists and Tags
- One Click List Dialing
- Contact Activity
- Call Controls
- Call transfer types: blind transfer and warm transfer
- Call transfer options: Agents, Ring Groups and External Phones
- Creating a Hotlist of External Favorite Phone Numbers
- Call Conferencing
- Adding Notes to a Call
FAQ - Using Talkdesk
- Talkdesk Academy: FAQ
- Does Talkdesk Offer Training for Customers?
- Is it Possible to Make 911 Emergency Calls from Talkdesk?
- Resetting a lost or forgotten Talkdesk password
- Are there numbers that I cannot call from Talkdesk?
- How does Talkdesk route calls to the If-No-Answer phone number?