Using Talkdesk
Tutorials, tips and answers to frequently asked questions to help agents make the most of Talkdesk.
Setting Up the Agent Environment
Talkdesk Mobile Agent
Talkdesk CXTalent
The Agent Dashboard
- Calls Section
- Filters in the Calls section: Ring Groups and Agents
- Contacts
- Contact Lists and Tags
- One Click List Dialing
- Contact Activity
Making Calls
Receiving Calls
Call Controls
- Call Controls
- Call transfer types: blind transfer and warm transfer
- Call transfer options: Agents, Ring Groups and External Phones
- Creating a Hotlist of External Favorite Phone Numbers
- Call Conferencing
- Adding Notes to a Call
Agent Settings
Security Settings
FAQ - Using Talkdesk
- Talkdesk Academy: FAQ
- Does Talkdesk Offer Training for Customers?
- Is it Possible to Make 911 Emergency Calls from Talkdesk?
- Resetting a lost or forgotten Talkdesk password
- Are there numbers that I cannot call from Talkdesk?
- How does Talkdesk route calls to the If-No-Answer phone number?