Agents, get up to speed using these tutorials and answers to common questions.
Agent Dashboard in Talkdesk Classic
- Calls Section (Legacy)
- Contact Activity (Legacy)
- Contact Lists and Tags (Legacy)
- Contact Profile (Legacy)
- Contacts Tab (Legacy)
- Creating a New Contact (Legacy)
- Call Controls (Legacy)
- Call Transfer Types (Legacy)
- Call Transfer Options
- Creating a Hotlist of External Favorite Phone Numbers
- Call Conferencing
- Adding Notes to a Call
Talkdesk Conversations Mobile App
FAQ - Using Talkdesk
- Does Talkdesk Offer Training for Customers?
- Resetting a lost or forgotten Talkdesk password
- Are there numbers that I cannot call from Talkdesk?
- How does Talkdesk route calls to the If-No-Answer phone number?
- Do you have a mobile app?
- Is there a way to have ringing tone come through the speakers and the phone call through the headset?