How can we help?

Setting Up

• Setting up your Browser to Work with Talkdesk
• Confirming your Talkdesk Invitation
• Logging in to your Talkdesk Account
• Logging out of Talkdesk

Agent Dashboard in Talkdesk Classic

• Calls Section (Legacy)
• Contact Activity (Legacy)
• Contact Lists and Tags (Legacy)
• Contact Profile (Legacy)
• Contacts Tab (Legacy)
• Creating a New Contact (Legacy)

See All

Agent Settings

• Agent Profile: Adding an External Phone Number
• Multiple Device Mode Settings (Legacy)
• Agent Settings: Dedicated Lines and Extensions (Voicemail, Timezone and Business Hours)

Call Controls

• Call Controls (Legacy)
• Call Transfer Types (Legacy)
• Call Transfer Options
• Creating a Hotlist of External Favorite Phone Numbers
• Call Conferencing
• Adding Notes to a Call

See All

Making Calls

• Making a Call
• Click to Call
• Selecting the Outbound Caller ID
• Agent to Agent calls (Legacy)
• Keypad: Autocomplete Country Code (Legacy)

Receiving Calls

• Phone numbers search and filters
• Desktop Notifications
• Receiving a Call
• Associating a call with a contact (Legacy)

Security Settings

• Changing your Talkdesk password
• Two-factor Authentication

Talkdesk Academy

• Talkdesk Academy: FAQ

Talkdesk Conversations Mobile App

• Talkdesk Conversations Mobile App: Overview
• Using Talkdesk Conversations Mobile App: iOS
• Using Talkdesk Conversations Mobile App: Android
• Talkdesk Conversations Mobile App Transfers: Android and iOS
• Using Talkdesk Conversations Mobile App: Apple Watch

Talkdesk CXTalent

• CXTalent - General FAQ
• CXTalent - FAQ for Talent Seekers (companies)
• CXTalent - FAQ for Job Seekers

FAQ - Using Talkdesk

• Does Talkdesk Offer Training for Customers?
• Resetting a lost or forgotten Talkdesk password
• Are there numbers that I cannot call from Talkdesk?
• How does Talkdesk route calls to the If-No-Answer phone number?
• Do you have a mobile app?
• Is there a way to have ringing tone come through the speakers and the phone call through the headset?

See All