Tutorials, tips and answers to frequently asked questions to help agents make the most of Talkdesk.
- Calls (Call History)
- Calls (Call History) Filters: Ring Groups and Agents
- Contact Lists and Tags
- One Click List Dialing
- Contact Activity
- Call Controls
- Call transfer types: blind transfer and warm transfer
- Call transfer options: Agents, Ring Groups and External Phones
- Creating a Hotlist of External Favorite Phone Numbers
- Call Conferencing
- Adding notes to a call
- Talkdesk Learning Academy: FAQ
- Does Talkdesk Offer Training for Customers?
- Is it Possible to Make 911 Emergency Calls from Talkdesk?
- Changing your Talkdesk Account Password
- Are there numbers that I cannot call from Talkdesk?
- How does Talkdesk route the calls to agents / external phones / If-No-Answer phone number?