Product Notice: New Automation Designer for Autopilot

By November 16, Automation Designer, the newest version of Designer, will have been automatically installed on your account. This is a no-code tool for business process design, which enables frontline teams to design automations for tools like Talkdesk Autopilot and Feedback. 

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What is the impact of this upgrade?

Automation Designer (AD) will be automatically installed by November 15 and can immediately be used to create new flows.

What happens to my existing flows?

Conversational flows created through Legacy Designer will continue to be active. On March 1, 2023, the Legacy Designer will enter in "read-only" mode. Your most recently saved flows will be active but cannot be changed. Please fill out this form to be connected to a team member that can assist with migrating your flows from the Legacy Designer to Automation Designer.

Why is this change being made?

Automation Designer allows Autopilot automations to be easily created, designed, and managed and carries enhanced features compared to the Legacy Designer, namely import/export and version control.

Please reach out to your Customer Success Manager with any additional questions.

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