Release Notes | September 28, 2022 | Talkdesk Conversation Orchestrator

On Wednesday, September 28th, 2022, we will release Conversation Orchestrator™.

Conversation Orchestrator is a solution that offers customers the possibility to stream the agent’s or the caller’s audio in real time.

 

What’s included

Conversation Orchestrator can be used to: 

  • Support multiple unidirectional streams that can be used by other applications to do intent detection, speech-to-text and voice biometrics, real-time voice and speech analytics, and other voice analysis or processing.
  • Support bidirectional stream where a virtual agent can participate in a conversation.

 

How to Access / Install

Conversation Orchestrator™ works by adding the “Stream audio unidirectional” component to a Studio flow to stream the audio of a given call to a web socket

If you wish to start using Conversation Orchestrator™, please reach out to your Customer Success Manager.

 

For more information, please check our Conversation Orchestrator™ documentation.

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