Release Notes | September 28, 2022 | Talkdesk AI Trainer

On Wednesday, September 28th, 2022, Talkdesk® is releasing a new version of AI Trainer™.


We are introducing new enhancements and fixes, including:




Training tasks page: Now, Agents have a new labeling experience. Tasks (labeling of phrases/utterances) are divided into sets of ten tasks each, and it is possible to follow progress. 

A simple user interface helps Agents correctly and quickly classify utterances through the options “Yes”, “No”, and “Not sure”. This feature also provides the interaction’s context of the phrase, as well as examples (training phrases) of the identified intent. 

Note: Only Agents can access this page.


Amazon LEX connector: An Admin using, or planning to use, Amazon Lex as the Natural Language Understanding platform, can connect with Talkdesk AI Trainer™ to easily fine-tune its intent models. AI Trainer can automatically collect intent data from Amazon Lex and give a simplified and non-technical way to train its intent models.



Alerts page: All issues found on Amazon Lex models will be listed under the new Alerts page.

Note: This page is only visible to Supervisors and Admins.


Entities on Talkdesk Intent Service: Supervisors and Admins can manage entities on AI Trainer when the model provider is Talkdesk Intent Service on AI Settings (one of the providers used for AI models behind products such as Talkdesk Agent Assist™ and Talkdesk Interaction Analytics™).




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