Release Notes | September 21, 2022 | Talkdesk Phone

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On Wednesday, September 21st, 2022, we will release the following new features for Talkdesk Phone™.

 

New:

EU Regional cloud: We now have the ability to deploy and use Talkdesk Phone in Europe instances, supporting 24 countries.

  • Feature parity - For deployments in the EU, Phone supports all the existing features, excepting emergency calls. xConnect and multi-language support are also unavailable at the moment. 

List of supported countries: Bosnia and Herzegovina, Bulgaria, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Lithuania, Luxembourg, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, and United Kingdom.

 

Phone app:

  • User default country code: You are now able to define your default country code in the User settings page. This allows you to dial numbers in their national format without the need for including the respective country code.
  • Call forward: You can set and forward your incoming calls to a number of your choice in the user Settings page or using short codes via the Keypad or SIP devices.

UC Admin app:

  • Ring groups: Now, Phone allows for the creation of ring groups with up to ten members, enabling groupings of users for simultaneously ringing via the same extension or Direct Inward Dialing (DID) number.

 

For more information, please check our Talkdesk Phone documentation.

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