Release Notes | September 16, 2022 | Talkdesk Interaction Analytics

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On Friday, September 16th, 2022, Talkdesk is releasing version 1.56.0 of Interaction Analytics. This release features the following enhancements:

 

Enhancements :

  • Increasing character count in events sent to Talkdesk Integrations: The external integrations limit has been increased to up to 130k characters so that customers can get the full transcripts.
  •  Natural Language Processing (NLP) sentiment analysis supported languages: The service language mapping was updated to support Sentiment across all accents for a language. For example, all “es-*” accents now have Sentiment detection support, and not just the “es-ES” variant.

 

For more information about Talkdesk Interaction Analytics, please read our documentation.

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