On Friday, September 16th, 2022, Talkdesk is releasing version 1.56.0 of Interaction Analytics. This release features the following enhancements:
- Increasing character count in events sent to Talkdesk Integrations: The external integrations limit has been increased to up to 130k characters so that customers can get the full transcripts.
- Natural Language Processing (NLP) sentiment analysis supported languages: The service language mapping was updated to support Sentiment across all accents for a language. For example, all “es-*” accents now have Sentiment detection support, and not just the “es-ES” variant.
For more information about Talkdesk Interaction Analytics, please read our documentation.