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Release Notes | September 16, 2022 | Talkdesk Dialer

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On Friday, September 16th, 2022, we are releasing the following feature in Talkdesk Dialer™:

New:

  • New record list dialing order options: It’s now possible to configure how customers can dial through their lists for each campaign. This is available in the dialing strategy section for a campaign.

The options are:

  • First in First Out (FIFO): The system will consume the record list from the first record to the last one.
  • Last in First Out (LIFO): the system will consume the record list from the last record to the first one.

For more information, please visit our documentation.

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