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Release Notes | September 13, 2022 | Talkdesk Performance Management

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On Tuesday, September 13th, 2022, Talkdesk is introducing a new feature and enhancements to Talkdesk Performance Management.

 

New:

  • Historical Charts for Goal Setting: With this new data visualization, management can set performance goals with greater confidence and speed. As new goal values are entered, an interactive chart provides instant visibility to gauge how recent performance compares to the new goal. These new insights allow management to set appropriate goals based on actual results.

 

Enhancements:

  • Quick Goal Setting: Now, users with the correct permissions can update their goals directly on the leaderboards, instead of going to the Configurations menu.
  • Agent Search Capabilities: Now, users can search for agents by name at the end of a Challenge result, as well as in the Development area.
  • Expanded Result sorting: From now on, users can flip the sorting of results on leaderboards to see the least desirable results at the top of the table.
  • Queue Exceptions on Configurations: Now, users can exclude settings from specific queues, for faster and easier management of goals. 

 

For more information about Talkdesk Performance Management, please read our documentation.

 

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