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Release Notes | September 8, 2022 | Talkdesk Verint WFM Cloud Connector

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On Thursday, September 8th, 2022, we will release an improvement to Talkdesk Verint WFM.

 

New: 

QM Data Transfer: Supervisors are now able to access and review call audio files directly from Verint QM in order to perform quality management tasks.

 

To start using this feature of Talkdesk Verint WFM Cloud Connector, please contact your Customer Success Manager.

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