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Release Notes | September 7, 2022 | Talkdesk AI Trainer

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On Wednesday, September 7th, 2022, Talkdesk® is releasing a new version of AI Trainer™.

 

We are introducing new enhancements and fixes, including:

 

New:

Inbox page: 

  • New triage rules reduce the amount of clutter in the Inbox. This helps agents focus on labeling relevant phrases/utterances which are representative of the latest business changes.
  • Now, the Inbox page only displays the last 150 phrases, making the process of labeling tasks less vast and more attainable. Searching and filtering on this page are applied to all the inbox’s content, sticking also to the 150 results limit.

 

Fixes:

  • Fixed a bug where parameters, which were not being used, were removed from their corresponding intents whenever any intent would be updated.
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