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Release Notes | August 31, 2022 | Conversations

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On Wednesday, August 31st, 2022, we will release a new version of Conversations.

 

Voice

This release includes the following feature for Conversations (Voice Channel):

 

New:

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  • Call Quality Hint: The Call Quality icon provides customers an insight into the quality of an ongoing call. The icon color will vary depending on the quality of the call, from “excellent” to “bad”. With this feature, Agents will be better informed on the quality of their calls, helping them troubleshoot possible issues.

Notes:

  • This enhancement will be progressively rolled out until September 6th, 2022, so not all accounts will have access to this capability at the same time
  • The quality of a call depends on the quality of the Customer's network. For more information, please refer to the article Best Practices when Working From Home.

 

For new Digital Engagement capabilities available in Conversations, please check our Release Notes section.

 

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