On Wednesday, August 31st, 2022, we will release Talkdesk Oracle SC Connector™, which allows you to integrate your Talkdesk account with your Oracle SC instance.
The release includes the following main capabilities:
- Single UI: Agents are able to answer and make calls directly in the Oracle SC User Interface (UI).
- Contact and agent sync: Ensures that contacts in the Oracle SC instance are kept up-to-date in Talkdesk, and that agent-matching is done correctly.
- Contact pop: Allows agents to pop the Oracle SC contacts page by clicking the badge in Callbar/ Conversations app.
- Incident Pop: Pop the incident related to the incoming contact.
- New Contact Record Pop Automation: Opens a new contact record when a new contact calls.
- Click-to-call: Allows agents to launch calls directly by clicking on a phone number.
How to Install
If you wish to start using Talkdesk Oracle SC Connector, please reach out to your Customer Success Manager.