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Release Notes | August 31, 2022 | Talkdesk Oracle SC Connector 


On Wednesday, August 31st, 2022, we will release Talkdesk Oracle SC Connector™, which allows you to integrate your Talkdesk account with your Oracle SC instance. 


What’s included

The release includes the following main capabilities:

  • Single UI: Agents are able to answer and make calls directly in the Oracle SC User Interface (UI).
  • Contact and agent sync: Ensures that contacts in the Oracle SC instance are kept up-to-date in Talkdesk, and that agent-matching is done correctly.
  • Contact pop: Allows agents to pop the Oracle SC contacts page by clicking the badge in Callbar/ Conversations app.
  • Incident Pop: Pop the incident related to the incoming contact.
  • New Contact Record Pop Automation: Opens a new contact record when a new contact calls.
  • Click-to-call: Allows agents to launch calls directly by clicking on a phone number.


How to Install

If you wish to start using Talkdesk Oracle SC Connector, please reach out to your Customer Success Manager.

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