How can we help?

Release Notes | August 31, 2022 | Talkdesk Oracle SC Connector 

Follow

On Wednesday, August 31st, 2022, we will release Talkdesk Oracle SC Connector™, which allows you to integrate your Talkdesk account with your Oracle SC instance. 

 

What’s included

The release includes the following main capabilities:

  • Single UI: Agents are able to answer and make calls directly in the Oracle SC User Interface (UI).
  • Contact and agent sync: Ensures that contacts in the Oracle SC instance are kept up-to-date in Talkdesk, and that agent-matching is done correctly.
  • Contact pop: Allows agents to pop the Oracle SC contacts page by clicking the badge in Callbar/ Conversations app.
  • Incident Pop: Pop the incident related to the incoming contact.
  • New Contact Record Pop Automation: Opens a new contact record when a new contact calls.
  • Click-to-call: Allows agents to launch calls directly by clicking on a phone number.

 

How to Install

If you wish to start using Talkdesk Oracle SC Connector, please reach out to your Customer Success Manager.

All Articles ""
Please sign in to submit a request.