On Wednesday, August 31st, 2022, we will release some enhancements for Talkdesk Zendesk Connector™.
- “Relate to” feature in a Conversations card: The “Relate to” ticket is now a custom card available in Workspace. It can be added to the call wrap up tab in Conversations. It is also possible to choose if the relate to card should be required to submit the call log.
For additional information, please visit our documentation on Talkdesk for Zendesk Connector.