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Release Notes | August 31, 2022 | Talkdesk ServiceNow Connector

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On Wednesday, August 31st, 2022, we will release new features for Talkdesk ServiceNow Connector™.

Note: These features will be available in the new 2.13 version of Talkdesk ServiceNow Connector in the ServiceNow App Store.

 

New:

  • Talkdesk Activities in ServiceNow: Users can access all the important data regarding each Voice and DCE (SMS, Email, Chat) Talkdesk interaction through the ServiceNow User Interface (UI).
  • “Relate to” feature in a Conversations card: The “Relate to” case/incident card is now available in Workspace and can be added to the call wrap up tab in Conversations. You can choose if the “Relate to” card should be required to submit the call log.
  • ServiceNow Tokyo Release: Talkdesk ServiceNow Connector is already certified and compatible with the latest ServiceNow Tokyo release version.


For additional information, please visit our documentation on Talkdesk for ServiceNow Connector.

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