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Release Notes | August 30, 2022 | Conversations


On Tuesday, August 30th, 2022, we will release a new version of Conversations.


This release includes the following enhancement for Conversations (Voice Channel):



  • Conversations panel available to all accounts: The Conversations panel will now be visible for all accounts (whether they have access to digital channels or not). The panel allows Agents to have a greater context of the interactions in progress, and was previously only available for accounts with access to digital channels.

Note: This enhancement will be progressively rolled out from August 30th, so not all accounts will have access to this capability at the same time.


For new Digital Engagement capabilities available in Conversations, please check our Release Notes section.

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