Product Announcement: New Subscription Tab

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Published: Aug 25, 2022

This month, the Talkdesk Billing team has begun to enable the first cohort of customers with the new Subscription tab. This new tab within Talkdesk Admin allows Administrators to self-serve with capabilities such as reviewing and adding new licenses to their existing subscription.

 

Which features are included?

In the Subscription tab, you can see the purchased licenses in your subscription, as well as add more licenses autonomously. This is a significant improvement to the current experience, which relies on customers to open a support ticket and wait for their request to be handled. 

 

When can I access the new tab?

The rollout of the Subscription tab will be conducted in three stages, beginning August 4th, and we expect to conclude this on October 17th, at which point the feature will be considered Generally Available.

 

Who can access the new tab?

These self-service capabilities will only be available to Administrators, for customers with a named license model. Eligible customers will be able to add additional licenses for their Talkdesk CX Cloud Edition, and add-on products where they already have an existing subscription, such as Talkdesk for Salesforce or Talkdesk for Service Cloud Voice.

 

What action is required?

There is no action required at this time. 

In each stage of the rollout, Administrators of the eligible accounts will see an in-product notification when the Subscription tab becomes available for the account in question. When we reach General Availability, the remaining and eligible accounts will get access to the Subscription tab and can be notified of the General Availability via Release Notes. Learn how you can subscribe to Release Notes here.

 

Where can I find more information?

We recommend that you review this Knowledge Base article.

If you have any questions, reach out to your Customer Success Manager or customersuccess@talkdesk.com.

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