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Release Notes | August 29, 2022 | Digital Engagement

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On Monday, August 29th, 2022, we will release a new version of Talkdesk Digital Engagement.

 

Digital Engagement

This release includes the following new feature for Digital Engagement:

 

New: 

  • Studio Context Variables in Digital Conversation Automations

Now, you can add the context variable name in the integration actions for Digital Events (conversation starts or conversation ends). If the variable name matches the name in the Studio flow and the value of that variable is not empty, then the variable will be passed to the automation events.

In order to use it, add a variable to your automation with the following format: {{context.name_of_the_variable}}. 

Please refer to our article on Context in Automations, for more information.

 

For new capabilities available on Conversations, please check our Release Notes section.

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