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Release Notes | August 24 2022 | Talkdesk Workforce Management


On Wednesday, August 24th, 2022, Talkdesk® is releasing a new version of Workforce Management


The release features the following enhancement and fixes:



  • Forecast Editing: 


Now, on edited intervals or edited days, automated forecasts are displayed alongside the edited value of the forecasted ones. A manually edited forecast is not updated by the system, however, Resource Planners can still check the automated forecast for that particular interval or day. 



  • “Adherence” Report: The date and hour in the adherence report can now be displayed in the account timezone or any other specific timezone selected in the filters.
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