On Wednesday, August 24th, 2022, Talkdesk® is releasing a new version of Workforce Management.
The release features the following enhancement and fixes:
- Forecast Editing:
Now, on edited intervals or edited days, automated forecasts are displayed alongside the edited value of the forecasted ones. A manually edited forecast is not updated by the system, however, Resource Planners can still check the automated forecast for that particular interval or day.
- “Adherence” Report: The date and hour in the adherence report can now be displayed in the account timezone or any other specific timezone selected in the filters.