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Release Notes | August 24 2022 | Talkdesk Workforce Management

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On Wednesday, August 24th, 2022, Talkdesk® is releasing a new version of Workforce Management

 

The release features the following enhancement and fixes:

 

Enhancement:

  • Forecast Editing: 

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Now, on edited intervals or edited days, automated forecasts are displayed alongside the edited value of the forecasted ones. A manually edited forecast is not updated by the system, however, Resource Planners can still check the automated forecast for that particular interval or day. 

 

Fixes:

  • “Adherence” Report: The date and hour in the adherence report can now be displayed in the account timezone or any other specific timezone selected in the filters.
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