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Release Notes | August 22, 2022 | Digital Engagement


On Monday, August 22nd, 2022, we will release a new version of Talkdesk Digital Engagement.


Digital Engagement

This release includes the following new feature for Digital Engagement:



  • Whatsapp Advanced Routing

Admins will now be able to select more advanced routing rules for Whatsapp, such as: 

      • Time-based rules. 
      • Calendar-based rules. 
      • Traffic splitter. 
      • Conditional statement. 
      • Data dips. 
      • And others. 

Advanced routing will also allow Admins to send automated messages to a 3rd party integration.

With this new feature, Admins can decide to whom the conversation will be offered and what should happen in case there are no Agents available.


Note: At this time, the Virtual Agent component will not be supported for Whatsapp. 


For new capabilities available on Conversations, please check our Release Notes section.

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