How can we help?

Release Notes | August 22, 2022 | Digital Engagement

Follow

On Monday, August 22nd, 2022, we will release a new version of Talkdesk Digital Engagement.

 

Digital Engagement

This release includes the following new feature for Digital Engagement:

 

New: 

  • Whatsapp Advanced Routing

Admins will now be able to select more advanced routing rules for Whatsapp, such as: 

      • Time-based rules. 
      • Calendar-based rules. 
      • Traffic splitter. 
      • Conditional statement. 
      • Data dips. 
      • And others. 

Advanced routing will also allow Admins to send automated messages to a 3rd party integration.

With this new feature, Admins can decide to whom the conversation will be offered and what should happen in case there are no Agents available.

 

Note: At this time, the Virtual Agent component will not be supported for Whatsapp. 

 

For new capabilities available on Conversations, please check our Release Notes section.

All Articles ""
Please sign in to submit a request.