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Release Notes | August 8, 2022 I Conversations

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On Monday, August 8th, 2022, we will release a new version of Conversations.

 

Voice

This release includes the following enhancements for Conversations (Voice Channel):

 

Enhancements:

  • Tooltip for long tenants, contact names, and ring groups: To ensure that the Agent can correctly read the entire reference, you’ll now see a tooltip. This is due to fields’ references occasionally being too long to fit within the character's limit.
  • Ring groups are alphabetically ordered: You will now see ring groups alphabetically ordered, for easier searchability.

 

For new Digital Engagement capabilities available in Conversations, please check our Release Notes section.

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