On Monday, August 1st, 2022, we will release a new version of Conversations.
Voice
This release includes the following features for Conversations (Voice Channel).
New:
- Progress bar for the Wrap-up Auto-dismiss: We added a progress bar to the Wrap-up screen. Along with the existing countdown badge, this will help the Agent stay aware of the time remaining before the Wrap-up is dismissed (setting: “Automatically Close Call Summary Window”).
For new Digital Engagement capabilities available in Conversations, please check our Release Notes section.