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Release Notes | August 1, 2022 I Conversations


On Monday, August 1st, 2022, we will release a new version of Conversations.



This release includes the following features for Conversations (Voice Channel).




  • Progress bar for the Wrap-up Auto-dismiss: We added a progress bar to the Wrap-up screen. Along with the existing countdown badge, this will help the Agent stay aware of the time remaining before the Wrap-up is dismissed (setting: “Automatically Close Call Summary Window”). 

For new Digital Engagement capabilities available in Conversations, please check our Release Notes section.

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