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Talkdesk Studio: Overview

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Talkdesk Studio is a visual routing designer that makes it easy to design, build, and deploy effortless customer journeys with clicks instead of code, and intelligently route your customers to the best fitting agent. Avoid the complexity of mapping interactions, defining rules, and creating IVR menus. With Studio, it’s simple to see the exact flow structure and outcome of an interaction flow at any stage.

 

Talkdesk Studio is available as an application in Workspace with the same capabilities as in Talkdesk Classic.

Studio_overview_1.png

To access the application in Workspace, simply click on the corresponding icon [1].



For more information on how to optimize Studio for your contact center, please refer to the Studio documentation.

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