On Thursday, July 28th, 2022, Talkdesk is introducing a new feature to Talkdesk Performance Management™.
New:
- Badges System: Named badges provide motivation and inspiration for agents to deliver their best work in the context of team challenges. These badges are publicly visible on completed challenges, with a congratulatory message for the winners.
Individual performers may visit a personal Achievements tab to view their progression, and collect available badges.
For more information about Talkdesk Performance Management, please read our documentation.