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Release Notes | July 28, 2022 | Contacts

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On Thursday, July 28th, 2022, we will release the following new feature, enhancements and fixes for Contacts:

 

Contacts

New:

  • Custom contact fields in Contact’s profile (Agent Workspace): Custom contact fields are now available in Workspace, in the contact’s profile page. Custom fields enable clients to add relevant information to Contacts' profile page in addition to the default fields already provided. Now, Agents can get additional context when handling calls. 

 

Enhancements:

  • Wrap-up data for SMS in Contact Activities (Agent Workspace): In addition to calls, Contact Activities now also displays “Dispositions” and wrap-up “Notes” information for SMS activities.

 

Fixes:

  • Wrap up notes truncating the text content: Fixed an issue in the Wrap-up tab (activities’ details in Contacts Activity) where wrap-up notes’ text was not truncated.

 

For more information, please read our Knowledge Base documentation.

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