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Release Notes | July 25, 2022 | Conversations

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On Monday, July 25th, 2022, we will release a new version of Conversations.

 

Voice

This release includes the following features for Conversations (Voice Channel):

 

New:

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  • Default Prefix per Agent: Agents can now select their own default country prefix in the Workspace User Settings (“Conversations Settings” > “Outbound Prefix” setting). This setting will override the prefix settings configured at the account level. This way, when Agents start an outbound call, they won't have to select their preferred country prefix. 

 

  • Incoming Calls Notification: Agents can now see a pop-up notification for an incoming call, whether using the Browser or Desktop App version. This notification will be displayed even when the browser page or desktop app is minimized. To allow these notifications, Admins must enable Notifications for the account in Talkdesk Classic > Admin > Preferences > “Desktop Notifications Enabled” > “Yes”.

 

For new Digital Engagement capabilities available in Conversations, please check our Release Notes section.

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