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Release Notes | July 19, 2022 | Talkdesk Workforce Management

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On Tuesday, July 19th, 2022, Talkdesk® is releasing a new version of Workforce Management

 

The release features the following enhancement and fixes:

 

Enhancement:

  • Visibility of past schedule changes: Schedule changes in the past will now be reflected in adherence reporting. 

 

Fixes:

  • Fixed a bug where the Agent didn’t appear on Agent Requests filters, in some circumstances.
  • Fixed an issue that presented unexpected results when filtering by day on Requests.
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