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Release Notes | July 18, 2022 | Digital Engagement

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On Monday, July 18th, 2022, we will release a new version of Talkdesk Digital Engagement.

 

Digital Engagement

This release includes the following new feature and enhancements for Digital Engagement:

 

New: 

  • Digital Engagement in Regional Cloud Canada  

With this new feature, customers will be able to create a new instance in Canada and have the GA channels deployed to this new instance. 

 

Enhancements:

  • Live Contacts List widget with Digital Channels
    image2.png

Digital contacts were made available July 11th. The data presented is available for 60 days, unlike voice data, which is available for 48 hours.

  • Agent is notified for 24-hour expired WhatsApp conversations
    image1.pngThe Agent will be notified and will not be able to send any more messages until the Contact Person responds (and a new 24-hour session begins).

 

For new capabilities available on Conversations, please check our Release Notes section.

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