Talkdesk Digital Engagement: Default Dashboards

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Default dashboards allow you to monitor digital performance, regardless of the subscription plan.

 

Note: Only enterprise customers can create their own reports.

 

Dashboards can be found in Explore, under their corresponding section. The dashboards are based on the Messaging Contacts and Messaging Traffic datasets.

 

Digital Engagement Default Dashboards

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There are 4 dashboards available:

  • Chat
  • SMS
  • Email
  • Digital Engagement* 

*Note: The Digital Engagement dashboard contains the Chat, SMS, and Email channels

 

The dashboards contain a variety of types of information, such as:

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  • Total interactions
  • Interactions by status
  • Total messages
  • Monthly evolution
  • Agent Activity
  • Monthly interaction evolution
  • Monthly interaction evolution by channel

 

Filters

The following filters are available for use in the dashboards:

  • Interaction started
  • Timezone
  • User name

 

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