Talkdesk Digital Engagement: Default Dashboards


Default dashboards allow you to monitor digital performance, regardless of the subscription plan.


Note: Only enterprise customers can create their own reports.


Dashboards can be found in Explore, under their corresponding section. The dashboards are based on the Messaging Contacts and Messaging Traffic datasets.


Digital Engagement Default Dashboards


There are 4 dashboards available:

  • Chat
  • SMS
  • Email
  • Digital Engagement* 

*Note: The Digital Engagement dashboard contains the Chat, SMS, Email, Facebook Messenger, WhatsApp and Digital connect channels.


The dashboards contain a variety of types of information, such as:


  • Total interactions
  • Interactions by status
  • Total messages
  • Monthly evolution
  • Agent Activity
  • Monthly interaction evolution
  • Monthly interaction evolution by channel



The following filters are available for use in the dashboards:

  • Interaction started
  • Timezone
  • User name
  • Channel Type


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