Talkdesk Digital Engagement: Default Reports

This article features examples of Default Reports, based on the Messaging Contacts and Messaging Traffic datasets.

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Default Reports can be found in Explore, under their corresponding section.

 

Digital Contacts Default Report

The Digital Contacts Default report is based on the Messaging Contacts dataset and contains all the dimensions of that dataset.image2.png

Various Filters [1] are available, for example:

  • “Channel Type”.
  • “Contact Finished Reason”.
  • “Interaction Duration”.
  • Among others.

 

Dimensions

  • Interaction ID
  • Channel Type
  • Contact Assigned At
  • Contact Duration
  • Contact Finished At
  • Contact Finished Reason
  • Contact ID
  • Contact Person Channel Identifier
  • Contact Person Name
  • Contact Person ID
  • Contact Started At
  • Interaction Duration
  • Interaction Started At
  • Interaction Finished At
  • Direction
  • Interaction Status
  • Touchpoint Identifier
  • User Name
  • User ID
  • Conversations
  • Disposition Name
  • Notes

For full details on the Messaging Contacts dataset, please refer to our Data Dictionary article.

 

Digital Messages Default Report

The Digital Messages Default report is based on the Messaging Traffic dataset and contains all dimensions of that dataset.

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Various Filters [1] are available, for example:

  • “Channel Type”.
  • “Contact Finished Reason”.
  • “Interaction Duration”.
  • Among others.

 

Dimensions

  • Interaction ID
  • Channel Type
  • Contact ID
  • Contact Person Name
  • Contact Person ID
  • Message Created at
  • Message Direction
  • Message ID
  • User ID
  • User Name

For full details on the Messaging Traffic dataset, please refer to our Data Dictionary article.

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