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Release Notes | July 12, 2022 | Knowledge Management

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On Tuesday, July 12th, 2022, Talkdesk is releasing a new version of Talkdesk Knowledge Management™.


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New:

 

  • New Cards screen: The Cards screen has been updated to provide a new filtering system that makes managing and sorting through cards easier.
  • Collection of Data for card usage: Now, information is collected and updated every 20 minutes. If you open an individual card, you see a new tab for Metrics, which presents you with a chart of different data points from the last seven days.
  • Questions turned into suggestions: Now, Knowledge Management analyzes interactions from Agent Assist to detect questions that don’t have immediate answers available, and turns them into suggested cards that can be published.
  • New navigation menu: Making it easier to access the areas of the product you need. 


For more information, please visit our documentation.

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