On Tuesday, July 12th, 2022, Talkdesk is releasing a new version of Talkdesk Knowledge Management™.
- New Cards screen: The Cards screen has been updated to provide a new filtering system that makes managing and sorting through cards easier.
- Collection of Data for card usage: Now, information is collected and updated every 20 minutes. If you open an individual card, you see a new tab for Metrics, which presents you with a chart of different data points from the last seven days.
- Questions turned into suggestions: Now, Knowledge Management analyzes interactions from Agent Assist to detect questions that don’t have immediate answers available, and turns them into suggested cards that can be published.
- New navigation menu: Making it easier to access the areas of the product you need.
For more information, please visit our documentation.