On Thursday, July 7th, 2022, Talkdesk is introducing a new feature and enhancements to Talkdesk Performance Management™.
- Performance Management Results Analysis on Explore Reporting: With this data available on the Performance Management Results dataset, Supervisors can now view a full set of performance results, unlocking the capability to view data in their preferred format.
- Subsort by Volume for Tied Performance Results: Now, when results are tied, those with higher volumes appear first.
- Challenge Results Improvement:
- At the end of a Challenge, the highest and lowest results for the team are now displayed.
- For Agents, the difference of the individual results against the targeted goal is now shown.
For more information about Talkdesk Performance Management, please read our documentation.