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Release Notes | July 7, 2022 | Talkdesk Performance Management

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On Thursday, July 7th, 2022, Talkdesk is introducing a new feature and enhancements to Talkdesk Performance Management™.

 

New:

  • Performance Management Results Analysis on Explore Reporting: With this data available on the Performance Management Results dataset, Supervisors can now view a full set of performance results, unlocking the capability to view data in their preferred format.

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Enhancements:

  • Subsort by Volume for Tied Performance Results: Now, when results are tied, those with higher volumes appear first.
  • Challenge Results Improvement: 
    • At the end of a Challenge, the highest and lowest results for the team are now displayed.
    • For Agents, the difference of the individual results against the targeted goal is now shown.

 

For more information about Talkdesk Performance Management, please read our documentation.

 

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