How can we help?

Release Notes | July 5, 2022 | Conversations

Follow

On Tuesday, July 5th, 2022, we will release a new version of Conversations.

 

Voice

This release includes the following feature for Conversations (Voice Channel):



New:

image2.png

  • Countdown timer and notification for Call Summary window: Added a countdown to the Wrap up screen, warning the Agent about the remaining time they have to finish Wrap-Up after a duration has been configured for “Automatically Close Call Summary Window”. Please refer to this article for more information on this setting.

Screen_Shot_2022-07-05_at_11.55.49_AM.png

When the remaining time is less than 25% of the total configured time, the countdown timer will be highlighted in red, indicating the window will be closed imminently.

A “Call Summary time expired” notification, informing the Agent their Wrap up time has expired, will be displayed after the “Automatically Close Call Summary Window” timeout ends. 



For new Digital Engagement capabilities available in Conversations, please check our Release Notes section.

All Articles ""
Please sign in to submit a request.