On Tuesday, July 5th, 2022, we will release a new version of Conversations.
This release includes the following feature for Conversations (Voice Channel):
- Countdown timer and notification for Call Summary window: Added a countdown to the Wrap up screen, warning the Agent about the remaining time they have to finish Wrap-Up after a duration has been configured for “Automatically Close Call Summary Window”. Please refer to this article for more information on this setting.
When the remaining time is less than 25% of the total configured time, the countdown timer will be highlighted in red, indicating the window will be closed imminently.
A “Call Summary time expired” notification, informing the Agent their Wrap up time has expired, will be displayed after the “Automatically Close Call Summary Window” timeout ends.