On Monday, July 4th, 2022, we will release a new version of Talkdesk Digital Engagement™.
This release includes the following enhancement for Digital Engagement:
- Reauthenticate Email Touchpoint
Admins will be able to reauthenticate/reconnect the email touchpoints, without interfering with the work of the Agent, while also keeping the email touchpoints working. This is specifically relevant when a touchpoint loses connection with the provider, or when there is a change to the password and a reauthentication is needed.