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Release Notes | July 11, 2022 | Talkdesk Live

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On Monday, July 11th,  2022, we will release a new feature for Talkdesk Live™:

  • Live Contacts List widget with digital channels: Digital contacts will become available. The data presented is available for 60 days, unlike voice, which is 48 hours. 
  • Labels renaming: Ring Groups columns will be renamed Queues, and the Live Ring Groups column to Live Queues. The column labelled Contact Number will be renamed Contact Info.

Note: The Direction filter and column are only available for voice. 

 

For more information, please read our Talkdesk Live documentation.

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