On Monday, July 11th, 2022, we will release a new feature for Talkdesk Live™:
- Live Contacts List widget with digital channels: Digital contacts will become available. The data presented is available for 60 days, unlike voice, which is 48 hours.
- Labels renaming: Ring Groups columns will be renamed Queues, and the Live Ring Groups column to Live Queues. The column labelled Contact Number will be renamed Contact Info.
Note: The Direction filter and column are only available for voice.
For more information, please read our Talkdesk Live documentation.