On Tuesday, June 28th, 2022, we will release a new version of Conversations.
This release includes the following features and fixes for Conversations (Voice Channel):
- Blind Transfer to Voicemail: Agents can now execute blind transfers to the voicemail of other Agents that are offline/busy and have voicemail enabled. The Agent that receives the voicemail will then be able to listen to it in Voicemails. It will be possible to configure the “Blind Transfer to Voicemail” feature for your account on Talkdesk Main: Admin > Preferences > Voicemail Settings.
Important Note: This feature is already available, but the setting on Talkdesk Main will only be available soon. If you wish to enable the feature sooner, please contact your Customer Success Manager.
- Improved Dispositions Card: Now, when there are no dispositions configured, the Dispositions dropdown list (in the “Dispositions” card) is automatically filled in with “No Dispositions Available”. With this enhancement, Customers that have the Wrap-up screen enabled, but no dispositions configured will be able to submit the Wrap-Up.
- Other minor improvements and stability fixes.