Release Notes | June 22, 2022 | Talkdesk Dialer

On Wednesday, June 22nd, 2022, we will release a new version of Talkdesk Dialer™, including features, enhancements, and fixes.

 

New:

  • Record Uniqueness Strategy: Now, campaign managers can control how to duplicate record checking works by using an external ID or provider. Duplicate checking can be disabled if required.

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  • Time to Connect Reporting: Now, the Outbound Dialer Calls Report shows the time between:
    • A call being made and the contact was answering.
    • A contact answering until it’s connected to an agent.

 

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  • Add a Record to Do Not Call List: While on a call in Conversations, Agents can add a record with an optional expiration date to a Do Not Call List.

 

Enhancements:

New Dispositions for Preview Dialing:  More preview dialing specific dispositions have been added to the outbound dialer calls report.


For more information, please visit our documentation.

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