Release Notes | June 15, 2022 | Talkdesk for Microsoft Dynamics 365 Connector

On Wednesday, June 15th, 2022, Talkdesk® will release the new features for Talkdesk Microsoft Dynamics. These will be available in version of Talkdesk for Microsoft Dynamics 365 Connector, to be published in the Microsoft AppSource.



  • Talkdesk Activities in Dynamics 365
    • Talkdesk Activity & Talkdesk Contact: Based on the Talkdesk New Data Model, these are records of all interactions and related contacts. They are created in Microsoft Dynamics 365 every time a defined event occurs on the Talkdesk side (e.g. when a call starts in Talkdesk then log call in Dynamics 365). It includes Voice, SMS, Email, and Chat. For more information, please refer to this article.

For more information, please visit the documentation on Talkdesk for Microsoft Dynamics 365 Connector.

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