Release Notes | Jun 13, 2022 | Digital Engagement

On Monday, June 13th, 2022, we will release a new version of Talkdesk Digital Engagement.

 

Digital Engagement

This release includes the following enhancement for Digital Engagement:

 

Enhancement:

  • Social Messaging on Explore Reporting

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With this data available on Messaging Contacts dataset, Supervisors will be able to see the details of Social Messaging Channels conversations (how many conversations Agents are sending, how many conversations are received, how much time Agents are taking to send the first message, etc.).

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For new capabilities available on Conversations, please check our Release Notes section.

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