On Monday, June 13th, 2022, we will release a new version of Talkdesk Digital Engagement™.
This release includes the following enhancement for Digital Engagement:
- Social Messaging on Explore Reporting
With this data available on Messaging Contacts dataset, Supervisors will be able to see the details of Social Messaging Channels conversations (how many conversations Agents are sending, how many conversations are received, how much time Agents are taking to send the first message, etc.).