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Release Notes | June 13, 2022 I Conversations

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On Monday, June 13th, 2022, we will release a new version of Conversations.

 

Voice

This release includes the following features and fixes for Conversations (Voice Channel):

 

New:

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  • Conference Participants during a Consultation: Agents can now initiate a conference between the three parties involved [1] in a consultation before deciding to end the consultation and go back to the original call (by using either the “End consultation” button [2], or the “x” icon [3], at the top left), or transfer the original call to the consulted caller [4].

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Note: This feature works similarly to the feature available in Main Dialer. However, on Callbar, the 3 participants were forced to conference before proceeding with the (warm) transfer.

 

Fixes:

  • Other minor improvements and stability fixes.

 

For new Digital Engagement capabilities available in Conversations, please check our Release Notes section.

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