On Monday, June 13th, 2022, we will release a new version of Conversations.
Voice
This release includes the following features and fixes for Conversations (Voice Channel):
New:
- Consultation Conference: Agents can now initiate a conference between the three parties involved [1] in a consultation before deciding to end the consultation and go back to the original call (by using either the “End consultation” button [2], or the “x” icon [3], at the top left), or transfer the original call to the consulted caller [4].
Note: This feature works similarly to the feature available in Main Dialer. However, on Callbar, the 3 participants were forced to conference before proceeding with the (warm) transfer.
Fixes:
- Other minor improvements and stability fixes.
For new Digital Engagement capabilities available in Conversations, please check our Release Notes section.